Policies and Procedures

APPONTMENT ONLY! THIS IS A TOWNSHIP ORDINANCE, 
NO EXCEPTIONS

All furbabys must be vaccinated per our requirements (see below).
Meet and Greets are required for new clients and any current client that has not visited MFR within 6 months of their last visit. We must have up to date vaccinations on file prior to making a reservation with us. The $25.00 fee for new clients will be applied to reservation if scheduled at the meet and greet. Current client meet and greets that have not been with us for 6 months or more will not be offered a discount or credit. A 100% deposit is required to make a reservation. There is one reschedule at least 24 hours before original reservation allowed. No call/No Shows will not be refunded or credited.
Meet and Greets are strongly encouraged to book at least a week before your desired reservation dates. This will allow you enough time to arrange accommodations for scheduling a trial run or if for any reason we are not able to move forward with a reservation.
No aversive collars. Any shock, pinch, or choke collars etc. will not be used while in our care. If your furbaby is brought in for their reservation with them we will need a martindale collar, buckle collar or harness to check your furbaby in.
No Retractable leashes.

Cats and Birds boarded in our home only.

Vaccination requirements: All furbabys must be up to date with Lepto, Bordetella, DHPP (all rounds) Lyme, Canine influenza, Rabies. Puppies must be able to receive their first round or all or their puppy shots.
Preventive requirements: Heartworm and flea/tick prevention must be given all year around. We will call your vet to check. Negative heartworm and fecal will need to be completed.
Cats are required to have wellness exam, FVRCP, fecal test, flea/parasite prevention, and rabies. 
Birds (parrots) need to be seen by an avian vet within the last year before boarding. A blood panel is also required.

Grooming requirements: All furbabys must be groomed prior to their reservation date. Bath/nails etc. If MFR needs to bathe, trim nails, brush/demat this will be added to your reservation cost.
Fleas:- There is a $150.00 cleaning charge if a furbaby brings in fleas to our home or facility. $75.00 for flea bath. Your furbaby’s emergency contact will be called to pick up your furbaby. If needed, other arrangements with boarding companies will be made at owners’ expense.

NO HOLISITC METHODS for any of the above. NO EXCEPTIONS

Drop off: We schedule drop off times between 7am and 10a. When you create a reservation, you choose your time. We are on a tight schedule; you must show up on time. Anything before or after is subject to a 50.00 fee or a rescheduling for our next available time slot. No refunds/credits for current reservation days missed. We do NOT offer drop-offs on the day of ANY holiday.

Pick up: We schedule pick-ups times between 4p and 6p. When you create a reservation, you choose your time. We are on a tight schedule; you must show up on time. Anything before or after is subject to a 50.00 fee or a rescheduling for our next available time slot. No refunds/credits for current reservation days missed. We do NOT offer pick-ups on the day of ANY holiday.

Cancellation policy: Cancelations during your furbabys reservation will not be given refunds or credits.
At time of reservation a 50% deposit is required to reserve your stay. Reservations must be canceled at least 7 days prior to your start date. This is eligible for a complete refund or a credit. Anything after 7 days will not be refunded or credited.

Holiday Cancellation: At time of reservation a 50% deposit is required to reserve your stay. Reservations must be canceled at least 14 days prior to your start date for a complete refund. 7 days prior to your start date is only issued as a credit. Anything 7 days prior to start date is not eligible for a refund or a credit.

Reactiveness: We strive to provide a safe and comfortable environment for all furbabys in our care. Any resource guarding, dog reactiveness, or any other form of aggression will not be permitted. MFR will inform client of our concerns. We will advise on a training plan, checking with a vet for health concerns, or any other avenues we may be able to take before MFR makes a decision to having your furbaby in our care.

Noise ordinance: Lets face it, boarding can be stressful for dogs. One thing MFR ensures is a quiet environment during their stay. Obsessive barking or howling is not permitted. We understand, play barking, alert barking etc. is normal.

Illness/wellness: Please keep your furbaby home if he/she is sick. Diarrhea/Vomiting is an example of a reschedule. Did your dog have surgery at least 7 days before your reservation? Please reschedule or have your vet send us a note stating he/she cleared for boarding. MFR may need to review care instructions, additional care service fees or a reschedule may apply.

Emergency Vet visits: A furbaby with a medical emergency in our care at no fault of our own, will result in a $35.00 an hour fee. All vet expenses will be owners’ responsibility. Our protocol is to first reach out to the owner to inform of concern. If unable to connect, we try emergency contacts in order listed. If no contact is made, it will be up to MFR’s discretion. If the owner or emergency contact decides not to seek medical care, we will ask the dog be picked up immediately.

Food storage: All food including treats, must be in a plastic/tin lockable container. Marked with your name, furbabys name. 3 
extra days are required also, in case your furbaby needs to extend their stay. If their stay is extended past the 3 days, MFR will pick up and purchase food you have listed on file with us at owners’ expense.